Shipping Policy

1. Processing Time

All orders placed before 2:00 PM IST on business days (Monday–Saturday) are processed the same day. Orders placed after 2:00 PM or on Sundays and public holidays are processed the next business day.

2. Delivery Timelines

3. Shipping Partners

We ship via Delhivery, BlueDart, and India Post depending on your pincode and order value. A tracking number will be shared via SMS/email once your order is dispatched.

4. Cash on Delivery (COD)

COD is available on orders above ₹500. A convenience fee of ₹50 applies to all COD orders. COD is not available in certain remote pincodes.

5. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with your Order ID and photographs of the damaged package. We will arrange a replacement or full refund at no cost to you.

6. Address Accuracy

Please ensure your delivery address, pincode and phone number are correct at the time of ordering. Masolin Herbal Pvt. Ltd. is not liable for non-delivery due to incorrect address information provided by the customer.

For shipping queries, contact us at info@masolinherbal.com or WhatsApp us at +91 XXXXX XXXXX (update in admin → Store Settings).

Return & Refund Policy

1. Eligibility for Returns

A return request is eligible if:

• The product was delivered in a damaged or broken condition
• The product is defective or expired at the time of delivery
• You received a wrong product (different from what was ordered)
• The product is missing from the package

Return requests must be raised within 7 days of delivery.

2. Non-Returnable Items

• Opened or used products (for hygiene and safety reasons)
• Products purchased during sale or at a discounted price
• Digital products or gift cards
• Items where the seal has been broken

3. How to Raise a Return Request

1. Email info@masolinherbal.com with your Order ID and reason
2. Attach clear photographs of the damaged / incorrect product and packaging
3. Our team will review and respond within 2 business days
4. If approved, we will arrange a reverse pickup at no cost to you

4. Refund Process

Once your returned item is received and inspected, your refund will be processed within 5–7 business days to your original payment method:

5. Cancellations

Orders can be cancelled free of charge within 2 hours of placement, provided they have not yet been dispatched. To cancel, contact us immediately via WhatsApp or email with your Order ID.

For returns or refund queries: info@masolinherbal.com

Privacy Policy

Masolin Herbal Pvt. Ltd. ("we", "our", "us") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

• Account information: Name, email address, phone number and password when you register
• Order information: Delivery address, order history, payment method (we do not store card details)
• Usage data: Pages visited, products viewed, device type and browser (via analytics)
• Communications: Messages sent via the contact form or WhatsApp

2. How We Use Your Information

• To process and deliver your orders
• To send order confirmations, shipping updates and invoices
• To respond to your queries and provide customer support
• To send promotional emails and offers (only if you opt in)
• To improve our website and product offerings
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data to third parties. We share data only with:

• Logistics partners (Delhivery, BlueDart, India Post) — to deliver your orders
• Payment processors (Razorpay) — to process transactions securely
• Analytics tools — anonymised usage data only
• Legal authorities — when required by law

4. Data Security

Your data is protected with 256-bit SSL encryption during transmission. Passwords are stored as hashed values and are never visible to our staff. Payment card details are handled entirely by Razorpay and are never stored on our servers.

5. Cookies

We use essential cookies to keep you logged in and remember your cart. We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not function correctly.

6. Your Rights

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Opt out of marketing emails at any time

7. Contact

For any privacy-related queries, email our Data Officer at privacy@masolinherbal.com or write to: Masolin Herbal Pvt. Ltd., 1, British Indian Street, Kolkata – 700069.

Terms of Service

By accessing or using the Masolin Herbal website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Us

This website is operated by Masolin Herbal Pvt. Ltd., CIN U24233WB2006PTC107301, registered at 1, British Indian Street, Kolkata – 700069, West Bengal, India. All products are manufactured in our GMP-certified facility and are approved under the Ayush framework.

2. Eligibility

By placing an order you confirm that you are at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872.

3. Products & Descriptions

We take care to ensure product descriptions, images and pricing are accurate. However, we reserve the right to correct errors and update information at any time. All products are Ayurvedic formulations and are not intended to diagnose, treat, cure or prevent any disease. Consult a qualified physician before use if you have a medical condition.

4. Pricing & Payment

• All prices are in Indian Rupees (₹) and inclusive of applicable taxes
• We reserve the right to change prices without prior notice
• Payment must be made in full at the time of ordering (or on delivery for COD orders)
• We accept UPI, Credit/Debit Cards, Net Banking and Cash on Delivery

5. Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including if a product is out of stock, if there is a pricing error, or if we suspect fraudulent activity. You will be notified and fully refunded in such cases.

6. Intellectual Property

All content on this website — including brand names, logos, product images, text and design — is the property of Masolin Herbal Pvt. Ltd. and is protected under applicable Indian intellectual property laws. Unauthorised reproduction is prohibited.

7. Limitation of Liability

To the maximum extent permitted by law, Masolin Herbal Pvt. Ltd. shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our liability in any case shall not exceed the amount paid for the specific order in question.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

9. Changes to Terms

We may update these Terms at any time. Continued use of the website after changes constitutes acceptance of the revised Terms.

10. Contact

For any questions regarding these Terms, contact us at legal@masolinherbal.com or write to our registered address.